Refund & Return Policy

We offer full refunds in accordance with consumer protection laws, including the EU Consumer Rights Directive, UK Consumer Contracts Regulations 2013, and relevant US regulations.

Return Conditions (Physical Products)

• Products must be undamaged, unused, and returned within 14 days of receipt.
• Packaging must remain unopened.
• Defective or damaged products can be returned for a full refund or replacement within 14 days of receipt.

International Shipping, Duties, and Taxes

Please note: Import duties, taxes, and customs charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. If a package is refused or returned due to unpaid customs fees, any resulting return shipping costs or penalties will be deducted from your refund. Please contact us if you need help or clarification regarding international shipping.

Proof of Purchase

Consumers wishing to return a delivery or cancel a transaction must provide an invoice. If an invoice is not available, alternative proof of purchase is required, such as an order summary showing the transaction date, the amount paid, and the method of payment.

Return Policy Exceptions & Restocking Fees

• Returns are not accepted for customized items (including cut keys or programmed remotes), perishable goods, or items that have been used or damaged after delivery.
• A restocking fee of 5% applies to all eligible returned items unless the product is defective or the return is due to our error.

Digital Products, Services, & Online Courses

Due to the nature of digital goods and services, the following terms apply:

• Services: Sales of software activations, VIN to PIN services, and digital file modifications are final and non-refundable once we confirm the beginning of processing.
• Online Courses: You are eligible for a refund on recorded online training only if both of the following conditions are met:
  1. The refund request is submitted within 14 days of the original purchase date.
  2. You have viewed less than 5% of the course content.
• If both conditions are not met, the course is strictly non-refundable. We may, at our sole discretion, allow you to exchange a recorded course for a different one. For special exemptions, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Cancellations

Orders for physical goods may be canceled before shipment for a full refund. If the order has already been processed and shipped, the cancellation request will be treated as a standard return and subject to the terms and restocking fees outlined above.

Refund Process

1. To start a return, contact us at by WhatsApp or Email.
2. Approved physical returns must be sent to: KeyShop, Ramatayim Road 33, Hod Hasharon, Israel, 4532574. (Phone: +972525769469)
3. If your return is accepted, we’ll help facilitate a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. We’ll notify you after inspecting your return. If approved, the refund will be processed to the original payment method within 7 business days. (For customers outside the EU or USA, processing may take longer depending on your payment provider). If it takes more than 15 business days, please contact us.

Cooling-Off Period (EU Customers)

Customers in the European Union are entitled to a 14-day cooling-off period, during which you may cancel your order without providing any reason. This applies to non-customized, non-perishable physical products only. Customers are responsible for the cost of returning the items unless otherwise agreed upon.

Dispute Resolution and Governing Law

All disputes arising out of or in connection with these policies, including shipping, returns, and cancellations, shall be governed by the laws of the State of Israel, without regard to its conflict of law provisions. Any disputes, claims, or controversies shall be resolved exclusively through binding arbitration in accordance with the rules of the Israeli Institute of Commercial Arbitration, and the arbitration shall take place in Hod Hasharon, Israel. The language of arbitration shall be Hebrew (or English if applicable) and each party shall bear its own costs and attorney's fees.