Accessibility Statement
Accessibility Statement - AVIV LOCKS DISTRIBUTION LTD. Company Number 516347333
KeyShop Online places great importance on providing quality, professional, equal, and accessible service to all, including people with disabilities.
We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working towards increasing the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines.
We are in the process of making our customer services accessible, including the call center service and the website.
Accessibility Services
Accompanying people with hearing impairments - People with hearing impairments receive accompaniment upon request from the introduction to our company, till an order is completed and even in aftersales support.
Ways to Contact for Requests and Suggestions for Improvement Regarding Accessibility
If you encounter an accessibility issue while browsing the website, we would be happy to receive your comments through the website using the Contact Us form.
Contacting Us Regarding Accessibility
Accessibility Coordinator
Questions or suggestions regarding accessibility at KeyShop-Online can be directed to the Accessibility Coordinator's email: vsentinel09@gmail.com and also through the website (Contact Us form), Dani Tamir - +97252-576-9469.
Alternative to Phone Response
You can contact us through the website.
People with hearing impairments who have difficulty speaking on the phone can contact us using the "Contact Us form". We will respond as soon as possible and within 2 business days, or use the LIVE CHAT within business hours.
Accessibility Arrangements - Website
We understand the importance of accessibility for all of our customers, including those with disabilities. Our website aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA, and we are continually working to improve the user experience for all of our customers.
To that end, we have implemented a variety of accessibility tools provided by a third-party app, Codeinspire. These tools include features such as keyboard navigation, high contrast mode, font size adjustment, alternative text for images, focus reading, different cursor sizes, and more. Additionally, we have integrated tools to assist visually impaired users, such as screen readers and text-to-speech functionality.
In addition to these technical solutions, we are committed to providing clear and easy-to-understand information on our website. This includes using plain language, providing alternative text for images and videos, and including clear and detailed product descriptions.
We also strive to provide equal access to our products and services, including our online store and customer service channels. We are always open to feedback, suggestions, and ideas on how we can continue to improve accessibility on our website and in every aspect of our business.
Our ultimate goal is to ensure that all of our customers, regardless of their abilities, have a positive and seamless experience when visiting our website and shopping at our store. Thank you for visiting our store and for your patience as we continue to work towards full compliance with the WCAG accessibility guidelines.
Accessibility of Online Recorded Courses
We are committed to making our online recorded courses accessible to all learners, including those who are deaf or hard of hearing. However, please note that our courses currently do not have embedded subtitles.
To enhance accessibility for individuals with hearing impairments, we recommend using FREE live captioning technologies offered by Google Chrome, Android, or iOS. These technologies can provide real-time captions based on the audio in our courses. Please note that the accuracy of these captions may vary depending on the clarity of the audio and the specific technology used, and we can give personal support to bridge any misunderstandings that may arise by using such solutions.
Currently, our courses are offered in English and Hebrew only. If you require captions in another language, you may be able to use the live captioning technologies mentioned above in conjunction with automatic translation features (available on Google Chrome and Android).
We are continuously exploring ways to improve the accessibility of our online courses. If you have any specific accessibility needs or suggestions, please don't hesitate to contact us.
Disclaimer: While we strive to adhere to the accepted accessibility standards and guidelines, it is possible that some parts of our website may not be fully accessible at all times. We are continuously working to identify and fix any accessibility issues.
Contact Us: If you experience any difficulty accessing any part of our website, please don't hesitate to contact us. We are here to assist you and ensure that you have full access to our products and services.
We value your feedback: If you have any suggestions or comments on how we can improve the accessibility of our website, please let us know. Your feedback is important to us.